Compliance resources

Resources for clinic practice managers

These guides are written for practice managers and clinic owners responsible for marketing decisions. Each one covers a specific area of AHPRA and TGA advertising compliance in plain English: what the rule is, what it means in practice, and what a breach looks like.

The AHPRA advertising guidelines, explained in plain English

The five things clinic advertising must never do under section 133 of the National Law, what counts as advertising, who is liable, and how to check your own site.

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The TGA advertising code, explained for clinics

What the Therapeutic Goods Advertising Code actually requires, what changed in the TGA's June 2026 guidance, and the penalties, with every rule cited to its clause.

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AHPRA compliance: a plain-English guide for practice managers

The three regulatory frameworks that apply to every Australian cosmetic, skin cancer, and dermatology clinic, and what you are responsible for as the person authorising marketing decisions.

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The "cosmetic surgeon" title: what changed in 2023

Section 115A of the National Law restricts the use of the title "surgeon". Most cosmetic clinics have not updated their advertising. What the rule says, who it applies to, and what to use instead.

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TGA banned terms: what your agency is probably still using

Since May 2024 the TGA prohibits specific terms in cosmetic clinic advertising across all channels. The full banned list, what is permitted, and what the ban means for your content strategy.

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Testimonials: what the ban actually covers

The testimonials ban under section 133(c) of the National Law is broader than most clinics realise. It covers re-shares, likes, story reposts, and responses to third-party reviews.

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Before and after images: the rules most clinics are breaking

AHPRA's September 2025 guidelines set out specific requirements for every before and after image used in advertising. Most clinic content does not meet them. The full rules, in plain English.

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Influencer marketing and your clinic: a double breach

Offering free or discounted treatment to influencers in exchange for posts breaches both the AHPRA advertising rules and the AHPRA clinical practice guidelines simultaneously.

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Call handling: the hidden bottleneck in clinic bookings

You can spend thousands on Google Ads and still lose patients at the reception desk. How calls are answered, how quickly voicemail is returned, and what scripts to use.

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Cost per booking: the metric that determines if your marketing works

Cost per booking is the one number that tells you whether your marketing is profitable. How to calculate it across Google Ads, SEO and referrals, and the benchmarks to aim for.

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Google Ads metrics: what to track and what to ignore

Most clinics track vanity metrics. The metrics that actually predict bookings are different. How to read a Google Ads report and know whether your campaign is working.

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The advertising rules for skin cancer clinics

How AHPRA's section 133 rules apply to skin cancer clinic marketing: cure rate claims, patient stories, free skin check offers and specialist titles.

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Advertising rules for GP skin cancer checks

The AHPRA advertising rules for GP practices offering skin cancer checks: the specialist trap, free spot check offers, Google reviews and recall wording.

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Advertising rules for dermatology practices

Dermatologists can say specialist, but section 133 still applies in full. The AHPRA and TGA advertising rules for dermatology practices, explained.

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The advertising rules for cosmetic clinics

How the advertising rules stack for cosmetic clinics: the TGA injectable bans, the five section 133 prohibitions and the September 2025 cosmetic guidelines.

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Advertising rules for laser and skin clinics

Laser and IPL treatments can be advertised, unlike injectables. What the TGA code and AHPRA rules require of laser clinic marketing, with every rule cited.

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